Enterprise Operations Manager

Location: New York, NY

About Curacity

Curacity is driving the creator revolution in hotels! We build next-generation customer
acquisition products for hotels by transforming digital media channels—like traditional publishers
and social media creators—into the hotel industry’s most exciting source of direct bookings. By
using proprietary data attribution technology that measures all downstream online and offline
bookings, Curacity enables hotels to focus on brand-aligned, top-of-funnel marketing. We live
between the content creator and hotel by fusing data from each source, enabling us to identify
the true point of inspiration and turn the world of media into an investable distribution channel
for the world’s top hotels.

Enterprise Operations Manager

The Enterprise Operations Manager is responsible for nurturing the development, growth and
expansion of our largest accounts. Located in New York, the Enterprise Operations Manager will
work directly with the Chief Sales Officer to support our most complex partnerships through
onboarding, constant contact and support. The Enterprise Operations Manager should be target
orientated and should have experience managing expectations and providing clear
communication to large and complex clients. This role requires good time management,
strategic thinking, effective communication and leadership within the organization.

Perks of Working at Curacity

  • Work at the forefront of innovation
  • Work directly with CSO, Claire Hathaway and Executive Leadership
  • Directly impact the strategic direction of the company
  • Collaborative work environment
  • Opportunity for professional growth and leadership as the company continues to evolve
  • Based in our Soho office
  • Flexibility to work remotely when needed
  • Competitive comp
  • Employees based in the US: Benefits including medical insurance

Desired Skills and Expertise

  • Passion for travel and hospitality
  • 5 – 7+ years of customer success experience
  • Proven ability to successfully manage complex accounts
  • Strong written and verbal communication skills
  • Confident leading in person meetings to key decision makers
  • Make complex communication easy to understand
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Must be willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Confidence in conducting a full onboarding for each hotel within the larger partnership
  • Consistently deliver thorough and timely communication
  • Lead reporting initiatives
  • Identify opportunities to scale each partnership and maximize platform engagement


Responsibilities include, but not limited to:

  • Be a leader within the organization, the eyes and ears to our largest accounts
  • Send monthly report to stakeholders and set up monthly call
  • Maintain ongoing list of risks and identify clients who have voiced concerns
  • Confidently lead conversations about the regular operations of the program, reporting
  • Confidently identify and communicate the path to automation for each hotel
  • Streamline all communication within the group
  • Manage internal and external reporting
  • Become a product expert
  • Become a reporting expert
  • Lead in person quarterly business reviews
  • Target opportunities for expansion and growth
  • Use salesforce to track all engagement